Answers to the most frequently asked questions

How can I get information about leasing, maintenance and contracting services?

Our customer service staff are available on +971 2 406 7444 and will answer all your queries.

What are the working hours of ADCP Branches?

Branch Name Branch Timing
ADCP Main Branch 08:00 AM till 04:00 PM
ICAD Branch 08:00 AM till 04:00 PM
Al Ain Branch 08:00 AM till 04:00 PM
Al Ain - Al Hili 08:00 AM till 04:00 PM
Al Dafrah Branch 08:00 AM till 04:00 PM
Dubai Branch 08:00 AM till 04:00 PM
Sharjah Branch 08:00 AM till 04:00 PM

What documentation are required for residential tenancy contract?

Please visit the branch during working hours. The following documents are required:

New Lease:

  • Proof of identity:
    • Original passport with valid visa and Emirates ID for expatriates
    • Original passport or Emirates ID for UAE Nationals
  • If unit is larger than one bedroom, proof that it will be used for family accommodation:
    • Copy of Marriage certificate or original passport of spouse with valid visa.
    • Original passport of spouse if under tenant sponsorship
    • Family Book for UAE Nationals.
  • Proof of Income: Personal bank statement (3 months) OR copy of salary certificate OR Pay-slip of tenant.

Lease Renewal:

  • Original Emirates ID and passport copy.

Transfer:

  • Both parties must be present at ADCP i.e. old and new tenant 
  • Proof of identity for old and new tenant
    • Original passport with valid visa and Emirates ID for expatriates
    • Original passport or Emirates ID for UAE Nationals
  • Tenancy contract
  • Passport copy of old tenant
  • Written request from old tenant requesting to transfer the flat. Letter must also mention the refund process. 
  • If unit is larger than one bedroom, proof that it will be used for family accommodation:
    • Marriage certificate and original passport of spouse with valid visa.
    • Original passport of spouse if under tenant sponsorship.
    • Family Book for UAE Nationals. 
  • ADDC Clearance certificate or Closing Account Certificate.

What documentation are required for commercial tenancy contract?

Please visit the branch during working hours. The following documents are required:

New Lease:

  • Proof of identity:
    • Original passport with valid visa and Emirates ID for expatriates
    • .Original passport or Emirates ID for UAE Nationals
    • Original Trade Name certificate

In case of trade name, proof of income is required (i.e Statement of account)

Lease Renewal:

  • Proof of identity:
    • Original Emirates ID and passport Copy.
  • Valid Trade License.

Transfer:

  • Both parties must be present at ADCP i.e. old and new tenant.
  • Court attested ‘buy and sell agreement’ between the two parties.
  • No objection request from old owner to transfer the premise.
  • Copy of advertisement in Arabic newspaper.
  • Old trade license copy.
  • Original tenancy contract.
  • Passport copies for owners of old commercial entity
  • Original Trade Name certificate or trade license
  • Proof of identity for owners of new commercial entity:
    • Original passport with valid visa and Emirates ID for expatriates.
    • Original passport or Emirates ID for UAE Nationals.
  • For expired trade license tenant to submit undertaking to submit within 30 days.
  • ADDC Clearance certificate OR Closing account Certificate

Can I make part payment ?

YES.

All our tenancy contracts are for a period of one year and the tenant can pay with up to four (4) installments.

Note: AED 100 processing fee (subject to VAT) will be charged for every cheque deposited.

What are the documentation required for Tawtheeq contract?

For Tawtheeq- Renewal for Residential:

  • Original Emirates ID of all Applicants and valid passport copies.

For Tawtheeq- Renewal for Commercial:

  • Trade License of the company with valid POA for authorized signatory.
  • Original ID of the trade license or the POA holder and valid Passport Copy.

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